Payment Policy
At Elovia, this Payment Policy explains the payment methods we accept and how payments are processed. By placing an order on our website, you agree to the terms outlined below.
1. Accepted Payment Methods
For your convenience, we accept a wide range of secure payment options, including:
Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: Shop Pay, Apple Pay, Google Pay, and PayPal.
Secure Processing: All transactions are processed securely, ensuring your financial data is never compromised.
2. Payment Security & Encryption
Your security is important to us.
- Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission.
- Payments are processed securely through trusted payment providers that follow industry-standard security practices.
- Elovia does not store your full credit or debit card information on our servers.
3. Currency & Taxes
Currency
All prices displayed on our website are listed and processed in United States Dollars (USD).
Taxes
Applicable sales taxes, when required, are calculated based on your shipping destination and will be displayed during checkout.
4. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@elovia.store and include your order number.
We'll do our best to accommodate your request. However, once an order has entered processing or has been shipped, it can no longer be canceled.
5. Failed Payments
If your payment is declined, fails, or cannot be successfully authorized, your order will not be processed.
You may try again using the same payment method or choose another available payment option. Elovia is not responsible for delays caused by failed or declined payment authorizations.
6. Refunds
Approved refunds are processed in accordance with our Return & Refund Policy.
If your refund is approved, it will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may be be required before the refund appears in your account.
7. Fraud Prevention
To help protect our customers, Elovia reserves the right to cancel or refuse any order that appears suspicious, unauthorized, or potentially fraudulent.
If an order is canceled due to suspected fraudulent activity, any captured payment will be refunded to the original payment method.
8. Chargebacks
We value our customers and strive to resolve any issues quickly and fairly.
If you experience a problem with your order or payment, please contact our support team at support@elovia.store before initiating a chargeback with your bank or payment provider. We'll do our best to resolve the issue promptly.
Contact Us for Payment Support
Shop Name: Elovia
Email: support@elovia.store
Live Chat: Available on our website
Phone: +1253-987-8556
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)
Business Address: 1033 Wheeler Ave, Bronx, NY 10472, USA