Shipping policy

At Elovia, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and other important shipping information.

1. Shipping Destinations

Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

2. Order Processing & Cut-off Time

Order Cut-off Time: 5:00 PM PST (GMT-08:00) (Monday – Friday)

Handling Time: 1–2 Business Days (Monday –Friday)

Orders placed after the daily cut-off time or on weekends and holidays will begin processing on the next business day.

3. Shipping Rates & Transit Times

All delivery estimates are calculated in business days (Monday – Friday).

Total Estimated Delivery Time: 4–7 Business Days (1–2 Business Days Handling + 3–5 Business Days Transit)

4. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another trusted carrier depending on your delivery location and package requirements.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available on the carrier's website.

6. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Elovia is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

7. Order Cancellations & Modifications

If you need to cancel or modify your order, please contact us as soon as possible at support@Elovia.store and include your order number.

We'll do our best to accommodate your request. However, once an order has been processed or shipped, it can no longer be canceled or modified.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, defective, missing, or you receive the wrong item, please contact us at support@Elovia.store with your order number and photos (if applicable).

After reviewing your request, we'll work with you to provide an appropriate resolution, which may include a replacement or refund in accordance with our Refund Policy.

9. Prices & Currency

All prices displayed on our website are listed in United States Dollars (USD).

Applicable taxes, if any, will be calculated and displayed during checkout.

Contact Information

Shop Name: Elovia

Email: support@elovia.store

Live Chat: Available on our website

Phone: +1253-987-8556

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 1033 Wheeler Ave, Bronx, NY 10472, USA