Refund policy
At Elovia, customer satisfaction is important to us. If you're not completely satisfied with your purchase, you may request a return for eligible physical items within 30 days of receiving your order.
Eligibility Requirements
To qualify for a return, your item must meet all of the following conditions:
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, and included accessories (if applicable) must be returned.
- Proof of purchase, such as your order confirmation or receipt, is required.
- The item must not be customized or personalized.
Return Authorization Process
To start a return, please contact us at support@elovia.store within 30 days of receiving your order.
Once your return request is approved, we will provide:
- A prepaid return shipping label.
- Step-by-step return instructions.
- A Return Authorization (RA) number, if applicable.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@elovia.store with:
- Your order number
- A description of the issue
- Photos of the item and packaging (if applicable)
After reviewing your request, we will provide an appropriate resolution, which may include a replacement or a full refund.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Clearance or final sale items.
- Products that have been used, washed, or damaged after delivery.
- Items returned without their original packaging, tags, or accessories (where applicable).
Exchanges
If you would like to exchange an eligible item, please contact our customer support team at support@elovia.store.
Exchanges are subject to product availability.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Return Shipping & Fees
For approved returns, Elovia provides a prepaid return shipping label at no additional cost.
We do not charge any restocking fees for eligible returns.
Contact Information
Shop Name: Elovia
Email: support@elovia.store
Live Chat: Available on our website
Phone: +1253-987-8556
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)
Business Address: 1033 Wheeler Ave, Bronx, NY 10472, USA